Shipping & Returns
Louiza Jewellery | Shipping & Returns Policy
1. Complimentary shipping
LOUIZA Fine Jewellery offers complimentary free shipping anywhere in the world.
Please note that clients are responsible for any applicable import duties, tariffs or taxes. We cannot be held accountable for delays in delivery, including customs clearance. Please contact us if the shipping country is not listed.
2. Shipping Insurance
All of our shipments are insured against theft and accidental damage while in transit. All shipments require signature upon delivery. Once the package is delivered and signed for, we are no longer liable.
Each LOUIZA jewel goes through inspection for quality control before sending. We encourage you to inspect your package immediately upon receipt. Should you receive an item you believe to be damaged, please contact: firstname.lastname@example.org
3. Tracking Your Order
You will receive an email with your tracking information as soon as we ship your order. Any questions or concerns, please contact email@example.com
4. Returns & Refund Policy
Orders for products that have been personalised in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund.
- We want you to be completely thrilled with your purchase. If for any reason you are not completely satisfied, you may return unworn, undamaged item in its original packaging with the security tag attached within 10 days for a full refund, exchange or credit. After 10 days, all sales are final.
- To return, please contact firstname.lastname@example.org or call us at +33 6 72 78 72 92 to request a Return Authorization Label. All returns and exchanges require approval.
- Please be aware, that we cannot refund import duties or taxes on international deliveries.
5. Rush Orders
Some of our styles can be rushed, others cannot. If you are interested in placing a rush order:
ⓘPlease email the style name and custom details to email@example.com along with the date by which you would like to receive it.
ⓘIf you have already placed your order, please be sure to include the order number in the email (found in the confirmation email you received).
We will let you know right away if a rush option and overnight shipping is available for that specific style. Please note that there will be surcharge for rush items and overnight shipping options.
6. Lead Times
Some items may be in stock and available to ship immediately. If the item is not in stock, please allow 4-6 weeks for delivery. To confirm lead times on a particular item, please contact our customer service team, firstname.lastname@example.org.
At LOUIZA, we are committed to upholding the highest standards of quality and craftsmanship so that you will enjoy your jewellery for many years to come. Each of our pieces are handcrafted by highly skilled goldsmiths in Italy, who are very passionate about what they do. We strive to source the highest quality precious stones and materials. Most pieces are made-to-order, specifically for you!