Shipping & Returns

Ordering Policy

All Louiza Jewellery pieces are made to order and may take 5 to 7 weeks to be prepared for shipment. We strive to fulfill your order as quickly as possible. However, due to the handmade nature of our products, please be aware of this production window. If your item is ready earlier, it will ship immediately once complete. You will receive an email notification as soon as your order has shipped.

Complimentary Shipping Worldwide

LOUIZA Fine Jewellery offers complimentary free shipping anywhere in the world. Delivery timing is estimated from the time your order is shipped, not when it is placed. The DHL courier delivers from Monday to Friday. Delivery will not occur on Saturdays, Sundays and public holidays. Working days are Monday through Friday during hours of business (9 am to 5 pm), excluding national holidays.

Please note that clients are responsible for any applicable import duties, tariffs or taxes. We cannot be held accountable for delays in delivery, including customs clearance.

If your city or country is not listed in the shipping information during , please email us contact@louizajewellery.com and we will try our best to accommodate your order.

Shipping Insurance

All of our shipments are insured against theft and accidental damage while in transit. All shipments require signature upon delivery. Once the package is delivered and signed for, we are no longer liable.

Each LOUIZA jewel goes through inspection for quality control before sending. We encourage you to inspect your package immediately upon receipt. Should you receive an item you believe to be damaged, please contact: contact@louizajewellery.com

Tracking Your Order

You will receive an email with your tracking information as soon as we ship your order. Any questions or concerns, please contact contact@louizajewellery.com

Returns & Exchanges

We want you to be completely thrilled with your purchase. However, if for any reason you are not completely satisfied, you may return unworn and undamaged items.

Before sending the item back to us you must contact our Customer Service to issue authorization for the return within 2 days. After receiving the authorization items must be returned in their original packaging and with original tags attached for a full refund, exchange or credit within 7 business days. After 7 business days, all sales are final.

Returns that do not meet our policy will not be accepted and instead will be shipped back to the customer at the customer’s expense.

Please note: Orders for products that have been personalised in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund.

To return, please contact contact@louizajewellery.com or call us at +33 6 72 78 72 92 to request a Return Authorization Label. All returns and exchanges require approval. We will then provide you with a return merchandise authorization (RMA) and email you a complimentary return label. Please make sure to wrap the jewellery in the enclosed bubble wrap. Write the RMA on the exterior of the package in large print. Please take your package to your nearest staffed DHL location (Do not deposit your package inside a DHL drop box or leave your package at a shipping carrier other than DHL.)

Please be aware, that we cannot refund import duties or taxes on international deliveries.

We will issue a full refund to your original form of payment for the value of the merchandise plus taxes and original shipping within 14 days of receiving the eligible return. Any exchange will be processed within 14 days of receiving the eligible return. Please note that your banking institution may take additional days after the credit is applied to post the refund to your account.