Privacy & Cookie Policy

We take your privacy very seriously and we are committed to protecting it. We believe that you should easily know what personal data we collect and use, as well as to understand your rights in respect of your personal data.

This privacy policy (“Privacy Policy”) explains our policies and practices regarding how we collect, use, and disclose the personal data that we collect through our Digital Platforms, our stores or during our events.

We recommend that you read this Privacy Policy carefully as it provides important information about your personal data. This Privacy Policy is designed so that you can easily reach the section you are interested in.

You may provide us with information:

- When you create an account online or in our stores;

- When you subscribe to our newsletter;

- When you use our Digital Platforms;

- When you purchase products or services on our Digital Platforms or in our stores;

- When you book a virtual appointment;

- When you contact our customer-services.

Depending on what you provide us with, such information may include:

- Your identity (including your first name, last name, gender, image);

- Your contact details (including your postal address(es), email address(es), phone number(s));

- Your personal status (including your title);

- Your purchases and repairs (including purchase history, order details);

- Your preferences (including your size);

- Certain payment information (including billing information, payment type or method, charge or credit card number);

- Other information you may provide by filling forms or by contacting us (including your feedbacks, or other communications with us ).

We will inform you when your information is required in order to process your request, to respond to your queries or to provide you with our products and services. If you do not provide this information, then it may delay or prevent us from processing your request, responding to your query or providing products or services to you.

We hope to ensure that the personal data we possess are accurate at all times and therefore we encourage you to update your information in case any changes have occurred. We also may ask you to update your information from time to time.

We recommend that you only provide the data requested or necessary for your query, with the exception of any sensitive information related to racial or ethnic origin, political opinions, religious or philosophical beliefs, data concerning health, sex life or sexual orientation.

We collect and use your personal data based on one or many of the following legal basis:

We do not disclose personal information we collect about you, except as described in this Privacy Notice. We share personal information with service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, manage and reduce our credit risk, verify information, fulfill orders, and provide web hosting, analytics and marketing services.

In addition, we may disclose information about you:

(i) if we are required to do so by law or legal process,

(ii) to law enforcement authorities or other government officials,

(iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

In accordance with the applicable data protection laws, you can, at any time, request access, rectification, erasure and portability of your personal data or restrict and object to the processing of your personal data. A summary of these rights is provided below:

• Your right of access: the right to be provided with a copy of your personal data.
• Your right to rectification: the right to require us to correct any mistakes in your data or to complete your information.
• Your right to be forgotten: the right to require us to delete your personal data — in certain situations.
• Your right to restriction of processing: the right to require us to restrict processing of your personal data — in certain circumstances, for example if you contest the accuracy of the data.
• Your right to data portability: the right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party — in certain situations.
• Your right to object to processing: the right to object:

—   in certain other situations to our continued processing of your personal information, eg processing carried out for the purpose of our legitimate interests.

When the processing of your personal data is based on your consent, you may at any time decide to withdraw it. If your consent is withdrawn, it won’t affect the processing of your personal data based on other legal bases, such as fulfilling your orders and storing your order data as required by applicable law. 

If you no longer wish to receive our marketing/promotional information, we remind you that you may withdraw your consent to direct marketing at any time directly from the unsubscribe link included in each electronic promotional message we send to you. If you do so, we will promptly update our databases, and will take all reasonable steps to meet your request at the earliest possible opportunity, but we may continue to contact you to the extent necessary for the purposes of any products or services you have requested.

You also have the right to lodge a complaint with your local data protection authority in case of alleged infringement of the data protection rules applicable to you. 

To exercise any of those rights, please contact us using the contact information below (see “How to contact us”).

Please note that upon exercising any of the rights listed above, you will be requested to let us know what right you want to exercise and provide information (copy of an identity card, passport or other legally recognized identity) for identification purposes in order to process your request and protect you against fraudulent requests from third parties.

1. Cookies Support Basic Website Functionality: Some cookies are functional and necessary cookies that support essential features of our website, such as storing your shopping cart selections while you continue to shop and navigate to different pages of our website.

2. Cookies Can Help Improve the Quality of Our Website and Services: Cookies collect information (including sometimes IP address) to assess how you use our website, so that we can improve the navigability of our site and provide you with better service. We use this information to:

• Provide aggregate and anonymous statistics on how our site is used;
• See how effective our advertisements are by identifying where you click and from which website you arrived;
• Provide feedback to carefully selected third party partners that one of our visitors also visited their website;
• Help us improve the site by capturing errors in your browsing experience.
• Provide you with improved site functionality by allowing access to additional services or restoring your shopping bag if you wish to return on a subsequent browsing session.

3. Cookies May Share Information With Our Carefully Chosen Third-Party Partners: Third-party cookies may share information with partners to provide services on our site. The information shared is only to be used to provide the service or function (such as social media “like” and “share” buttons). Certain third-party cookies can be used to offer a customized user experience, by providing you with interest-based services both on this site and on some other websites as well. Some of these customized browsing experiences may be linked to services provided by third parties which provide these services to recognize that you have visited our site. This information is used to inform you of Louiza products and services which may be of interest to you. These cookies may also link to social media networks such as Facebook or provide advertising agencies with information about your visit so that they can present you with advertisements for Louiza products and services which may be of interest to you.

You can easily disable and/or delete cookies from your computer, tablet or mobile phone by managing your browser settings.

We recommend that you do not disable cookies strictly necessary for the website to function (cookie described as "essential" in the "What cookies do we use?" table) because this would prevent you from ordering online and enjoying the services of the Louizajewellery.com website.

In order to manage cookies to best suit your needs, please bear in mind the purpose of cookies when setting your browser. Please find below instructions about managing and disabling cookies, depending on your browser:

Internet Explorer

Go to Tools menu, then Internet Options.

Click on Confidentiality, then click on Advanced.

In the Cookies window, select your preferences.

Google Chrome

Click the Chrome menu, the upper right button.

Select Settings then click on Show advanced settings.

In the Privacy section, click the Content settings button.

Select your preferred option(s) in the Cookies section.

Firefox

Go to Tools then Options menu.

Click on the Privacy settings.

Select Use custom settings for history.

Select your preferred option(s) on the Accept cookies from sites section.

Safari

Click on Safari, then Preferences.

Click on the Privacy tab.

Go to Block cookies and select your preferred option(s).