Customer Care

Customer Care

Louiza Jewellery | Customer Care

Last updated 16 Aug 2021

1. General Information

If you have any customer service questions, email us at contact@louizajewellery.com or call us at +33 6 72 78 72 92

2. Billing & Wire Instructions
We accept all Visa, MasterCard debit/credit cards. You will be charged via Stripe only when your order ships.

If the order total exceeds the credit card limit, the order will not go through. Please call us to place a phone order if you’d like to use more than one credit card to complete the purchase.

If you prefer to make a wire transfer please use information below.

Louiza Leclercq
IBAN FR76 3000 4016 4600 0101 3577 349 / BIC BNPAFRPPXXX

For other currencies please email us directly contact@louizajewellery.com

3. Is my payment secure?
All the transactions made on the Louizajewellery.com website are secure. The padlock symbol next to the address bar of the page beginning with "https" indicates that you are in a secure setting. However, you should never consider the transmission of data by Internet to be 100% secure. Any information that you make available online can potentially be recuperated and used by third parties.
4. I just finalized my order but I still have not received the order summary
You may experience a few minutes delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been delivered there depending on your email settings. If you still have not received an email, please contact Customer Service. They will verify that the order has been successfully placed and will correct your email address if necessary.
5. How accurate is color display on the Internet?
Each product is photographed with precise attention to detail, and the colors shown should accurately depict each product. However, it is possible that colors may vary slightly from one screen to another due to monitor display settings.